Dear Customer,

We’re sorry to hear that you are considering a return. Please don’t give up on solving the snoring problem in your life; we are here to help and troubleshoot any problems you are having. Frequently Asked Questions.

Are you returning a ZQuiet Mouthpiece?

It’s normal to feel some initial side effects when using a jaw re-positioning device for the first time. This is true of all anti-snoring mouthpieces, even expensive custom devices made by dental labs. The following is normal and should improve with time: 

  • Some gagging, drooling, or discomfort while you get used to wearing your new ZQuiet. 
  •  Jaw Soreness (similar to when you start a new exercise program and have sore muscles). 
  • Sensation that your teeth are shifting. Advancing the jaw puts some temporary pressure on the teeth but it’s not likely that your teeth are actually moving unless you have underlying tooth or gum disease. 
  • Finding ZQuiet on your pillow instead of in your mouth, give it time. Continued use, or ZQuiet Chin-UP strips can help with this. 

If you’d like more time to adjust to your ZQuiet, or need advice, or some friendly encouragement, give us a call.

Are you returning a ZQuiet QuietOn Earbuds?

If you aren’t hearing the noise reduction you had expected:

  • QuietOn earbuds are just like other noise cancelling devices. They should reduce noise but not create total silence.
  • Ensure that one or both of the earbuds aren’t in listening mode. Both the left and right earbuds have a mode-switching button, and both need to be in silent mode. Test the sound in each ear by rubbing your fingers to make a rustling noise. The sound should only be audible in listening mode.
  • A complete seal is needed for the earbuds to maximize noise cancelling ability. Make sure you’re using the correct size of eartips and insert them at the proper angle to ensure a full seal. This is demonstrated in the get started VIDEO. Sometimes you need to go up a size to ensure a full seal. Once the foam tips are properly inserted, you need to wait about 30 seconds for the foam to fully expand to create the proper seal before testing sound. 

Having comfort issues?

  • Refer to the last bullet above to ensure you’re using the correct eartip size and inserting them properly into the ear canal.
  • If the smallest size is still too big, simply compress the foam tip to make it more compact before inserting.
  • Some people feel they are unable to sleep through the night without removing them, but most just need a little more time to get used to wearing them. Be patient to adjust to the sensation and it should improve. Try wearing them during the day for short periods of time.
  • If you want more time to adjust, simply call customer service and request an extension.

ZQuiet’s mission is to help people sleep better and I am committed to doing everything possible to fulfill that promise to you. Our friendly and knowledgeable sleep coaches are ready to help, so please call us at 800-281-0543, or check out our Frequently Asked Questions here.


Trina Webster

President, Co-Founder and Customer Service Enthusiast 

Still Feel Certain That You Are Ready To Return? No Problem. We’ll make it easy for you! Click here to create a Return Merchandise Authorization (RMA) and receive return instructions. 

Note: Returns without an RMA number will not be refunded. Please be sure to follow instructions carefully.