ZQuiet Customer Service & Order Support FAQs

Frequently Asked Questions (FAQs) regarding various aspects of your customer journey such as order support, shipping processes, returns, and billing procedures. If you are unable to find the information you are looking for, the company's customer service department is adept at handling inquiries related to these topics in a comprehensive manner. Customers can rely on the knowledgeable and experienced customer service representatives of ZQuiet to address their concerns promptly and efficiently. Whether it involves questions about the ordering process, tracking shipments, initiating return requests, or resolving billing issues, the customer service team is always ready to provide valuable assistance to ensure a satisfying experience for each customer.

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Orders transfer to our warehouse within 1 hour, so please call customer service immediately at 800-281-0543. We will do our best to edit the order before it ships.

Orders transfer to our warehouse within 1 hour, so please call customer service immediately after your order was placed if you would like to cancel. Customer service can be reached at 800-281-0543.

Customers who place an order on our website should receive an order confirmation within 24 hours of ordering your product. If you have not received a confirmation, first check your Spam folder to ensure your confirmation didn’t get routed there. If you still don't see it, you can contact customer service at support@zquiet.com.Orders placed over the phone will not receive email order confirmations or shipping notifications.


Orders that are placed Monday-Friday before 11am EST will ship the same day. All other orders will ship the next business day.

ZQuiet orders ship from Hebron Kentucky. Most shipments arrive in 5-7 business days.Rush Shipping: Orders will arrive in 2-4 business days.

There are expedited shipping methods available during check-out. Orders placed after noon EST will not ship until the next business day.

ZQuiet offers free Standard Shipping to any order over $25 delivered in the U.S.A. (ex. Hawaii).

Returning Customers

Returning customers can click here to reorder or you may reorder from your account page. We recommend that you join our subscription service to have new devices delivered to your door at the frequency that is right for you.


ZQuiet offers a 60 Night Better Sleep Guarantee™. Enjoy ZQuiet products for a full 60 nights worry free. If you are unsatisfied for ANY reason whatsoever, please log into our return portal HERE to obtain a Return Authorization (RMA) and return instructions on how to ship back your ZQuiet product free of charge. (Note: any optional expedited shipping fees you added to your order are non-refundable). REQUEST RETURN


No problem. Email us at support@zquiet.com. Our agents would be happy to answer your billing question.

Credit Card declines can happen for a variety of reasons, the best way to get this resolved is to contact support@zquiet.com.


While ZQuiet customers have enjoyed millions of snore-free nigths with our proven solutions, ZQuiet offers a 60 Night Better Sleep Guarantee. Enjoy ZQuiet products for a full 60 nights worry free. If you are unsatisfied for ANY reason whatsoever you can return your product for a full refund. (Note: shipping and processing fees are non-refundable)

Modifying your device does not void the Better Sleep Guarantee. Some people like to make small modifications to their ZQuiet in places where it might irritate their gums or teeth. Feel free to follow the recommendations in the instruction manual for a more custom fit.

General Information

To receive our special offer emails and Sleeping Well Newsletters filled with great content about sleep and wellness sign up HERE.

Yes! ZQuiet products are now available at Amazon.com and Walmart.com. You can also buy ZQuiet products on the official ZQuiet website and from select physicians and dentists.

There isn't an official referral program, but we certainly appreciate it when our customers tell their friends and family members about ZQuiet.