ZQuiet Customer Service & Order Support FAQs

Frequently Asked Questions (FAQs) regarding various aspects of your customer journey such as order support, shipping processes, returns, and billing procedures. If you are unable to find the information you are looking for, the company's customer service department is adept at handling inquiries related to these topics in a comprehensive manner. Customers can rely on the knowledgeable and experienced customer service representatives of ZQuiet to address their concerns promptly and efficiently. Whether it involves questions about the ordering process, tracking shipments, initiating return requests, or resolving billing issues, the customer service team is always ready to provide valuable assistance to ensure a satisfying experience for each customer.

Orders

I just received my order confirmation and noticed that I made an error. Can I update my order before it ships?

Orders transfer to our warehouse within 1 hour, so please call customer service immediately at 800-281-0543. We will do our best to edit the order before it ships.

How do I cancel my order?

Orders transfer to our warehouse within 1 hour, so please call customer service immediately after your order was placed if you would like to cancel. Customer service can be reached at 800-281-0543.

What if I didn’t receive an Order Confirmation?

Customers who place an order on our website should receive an order confirmation within 24 hours of ordering your product. If you have not received a confirmation, first check your Spam folder to ensure your confirmation didn’t get routed there. If you still don't see it, you can contact customer service at support@zquiet.com. Orders placed over the phone will not receive email order confirmations or shipping notifications.

Shipping

How long will it take my order to process?

Orders that are placed Monday-Friday before 11am EST will ship the same day. All other orders will ship the next business day.

How long will shipping take?

ZQuiet orders ship from Hebron Kentucky. Most shipments arrive in 5-7 business days. Rush Shipping: Orders will arrive in 2-4 business days.

Can you ship my order Overnight Express?

There are expedited shipping methods available during check-out. Orders placed after noon EST will not ship until the next business day.

How do I get Free Shipping on my order?

ZQuiet offers free Standard Shipping for any order over $25 delivered in the Continental USA, or to US Military bases. Standard Shipping charges to US Territories is $8.95, and $29.95 to Alaska & Hawaii.

Returning Customers

I am a returning customer. How can I reorder the ZQuiet products I need?

Returning customers can click here to reorder or you may reorder from your account page. We recommend that you join our subscription service to have new devices delivered to your door at the frequency that is right for you.

Returns

How do I return a ZQuiet Product?

ZQuiet offers a 60 Night Better Sleep Guarantee™. Enjoy ZQuiet products for a full 60 nights worry free. If you are unsatisfied for ANY reason whatsoever, please log into our return portal HERE to obtain a Return Authorization (RMA) and return instructions on how to ship back your ZQuiet product free of charge. (Note: any optional expedited shipping fees you added to your order are non-refundable). REQUEST RETURN

Billing

I have a billing question about my ZQuiet order.

No problem. Email us at support@zquiet.com. Our agents would be happy to answer your billing question.

I received a credit card decline notice in an email regarding my ZQuiet order. What do I do?

Credit Card declines can happen for a variety of reasons, the best way to get this resolved is to contact support@zquiet.com.

Guarantee

What guarantees do I have that ZQuiet products work?

While ZQuiet customers have enjoyed millions of snore-free nigths with our proven solutions, ZQuiet offers a 60 Night Better Sleep Guarantee. Enjoy ZQuiet products for a full 60 nights worry free. If you are unsatisfied for ANY reason whatsoever you can return your product for a full refund. (Note: shipping and processing fees are non-refundable)

If I trim or modify my ZQuiet Mouthpiece, does it void the Better Sleep Guarantee?

Modifying your device does not void the Better Sleep Guarantee. Some people like to make small modifications to their ZQuiet in places where it might irritate their gums or teeth. Feel free to follow the recommendations in the instruction manual for a more custom fit.

General Information

How do I receive special offers on ZQuiet products?

To receive our special offer emails and Sleeping Well Newsletters filled with great content about sleep and wellness sign up HERE.

Are ZQuiet products available in retail stores?

Yes! ZQuiet products are now available at Amazon.com .You can also buy ZQuiet products on the official ZQuiet website and from select physicians and dentists.

Is there a referral program?

There isn't an official referral program, but we certainly appreciate it when our customers tell their friends and family members about ZQuiet.